Practical loyalty and CX measurement guides.
We haven't published the full article for each one yet — but here's what we're working on.
Six topics, already in the works.
How to build a loyalty program for your restaurant
The steps to go from nothing to a working points-and-tiers program — what to configure first and what to expect the first month.
How to increase visit frequency
Which point rules and which rewards actually move the needle when the goal is more frequent visits, not just repeat ones.
How a Google/Apple Wallet card actually works
What a wallet pass really is, why it updates itself, and what the customer can see without installing anything.
How to reduce silent churn
Why most customers who leave never complain, and how to catch it before it's too late.
How to turn happy customers into reviews
The mechanism behind redirecting promoters to Google, without ever asking someone who had a bad experience for a review.
How to connect your point of sale to a loyalty program
What integrating your POS or ERP actually involves — no technical jargon, just what your team needs to decide.