Know instantly when something goes wrong.
Surveys, configurable alerts, and a real-time dashboard — so you can act before you lose the customer.
How was your experience?
Surveys that adapt to your business, not the other way around.
As many surveys as you need, each one tailored to you, with two real ways for your customers to respond.
Self-service (QR or link)
The survey is a link. Generate batches of QR codes by table, branch, or zone — each with its own filter in the dashboard. Works on any device.
Phone outreach with agents
Upload your customer list as a CSV, assign it to your agents, and they call with the survey already pre-filled. Ideal for post-sale or post-service follow-up.
Multiple surveys, one dashboard
Post-sale, post-service, different branches? Each survey lives on its own tab, with no mixed data.
From the survey to your loyalty program
The thank-you screen can invite the customer to join your loyalty program right away, with the join link already filled in.
Configurable alerts: you decide what triggers them and who receives them.
When a response matches the rule you defined, the manager finds out right away — not at the end of the month.
Rules per question
Define which answer or score triggers the alert, question by question.
WhatsApp and email
The alert arrives via WhatsApp Business and, if you want, by email too.
Google Reviews redirection
When the average score clears the threshold you set, the thank-you screen invites the customer to leave a Google review.
A dashboard that answers before you ask.
Traffic-light KPIs, daily trends, and filters your own team builds.
Traffic-light KPIs
Average score, this week's responses, and % with alerts, color-coded so you see what needs attention at a glance.
NPS and CSAT trends
Day-over-day and month-over-month comparison, with no need to export anything to a spreadsheet.
Filters built for you
Define the dimensions that matter to your business, like branch, salesperson, or zone, and filter by all of them from the dashboard.
Drill-down to every response
Behind every bar or chart are the individual responses that make it up.
Monthly CX report
A summary with recommendations, not just numbers. We give you our expert insight.
Refreshes itself
The dashboard refreshes on its own. Your information centralized and updated in real time.
15 minutes · No commitment · You leave with an action plan, whether you use SnapRate or not